| Call Us: +44 (0)20 8580 1066 | sales@flex7.co.uk
Frequently Asked Questions
Sales and Returns
Small order Surcharge
We don’t charge carriage on most orders, but there is a small order surcharge which is detailed below. Note these small order surcharges will still be applicable where a customer chooses to collect or send their own courier:
UK orders excluding Northern Ireland
£30 for order of less than £150 net
£20 for orders above £150 but less than £300
No charge on orders of £300 or more
Orders from Northern Ireland
£40 for order of less than £150 net
£30 for orders above £150 but less than £300
No charge on orders of £300 or more
Carriage Charges
For Priority Next Working Day delivery orders must be placed before 12 noon for delivery to a UK mainland address. All items on the order must be in stock.
Cost for this service is £35 plus any applicable small order surcharge.
Non mainland addresses (eg. Isle of Man, Jersey etc.) will incur a carriage charge regardless of value – price on application at placement of order.
Please contact us to find out about the cost of deliveries outside the UK
Tel: 020 8580 1066
sales@flex7.co.uk
There is no minimum order value, but there is a small order surcharge which is detailed below. Note these small order surcharges will still be applicable where a customer chooses to collect or send their own courier:
UK orders excluding Northern Ireland
£30 for order of less than £150 net
£20 for orders above £150 but less than £300
No charge on orders of £300 or more
Orders from Northern Ireland
£40 for order of less than £150 net
£30 for orders above £150 but less than £300
No charge on orders of £300 or more
Only goods shown on our current price list, which are less than 12 months old and in an immediate resalable condition will qualify
All returns are subject to a minimum 25% handling charge
Returns will not be accepted without a valid returns number. Please contact our accounts department on 020 8580 1066 to request a returns number.
All of our products are both designed and manufactured in the UK.
Products
Yes, we have BIM objects for applicable products. These can be downloaded here https://www.flex7.co.uk/bim/
Our LSHF cable is rated to Cca-s1,d1,a1
Our PVC cable is rated to EcA
Our PVC cable is BASEC approved BS 50525-2-11
Our LSHF cable is Low Smoke Halogen Free to BS 50525-3-11 CPR Compliant to Cca-s1,d1,a1
All of our products are both designed and manufactured in the UK.